KPI – For a structured quality and business development
KEY PERFORMANCE INDICATORS
This is how you are successful using KPIs
Working with KPIs (Key Performance Indicators) means more than just measuring efficiency. To work with KPIs is to work in a structured way to develop your company.
KPIs can also encompass your company’s content, offer and how attractive you are as an employer. This does give you an understanding of what makes your company successful.
To prioritize correctly and select which indicators are the most appropriate to start the measuring and development with is essential for success.
Through our four-step service, your company will be working independently with KPIs as a tool in your business development process.
Working with KPIs (Key Performance Indicators) means more than just measuring efficiency. To work with KPIs is to work in a structured way to develop your company.
Working with KPIs (Key Performance Indicators) means more than just measuring efficiency. To work with KPIs is to work in a structured way to develop your company.
KPIs can also encompass your company’s content, offer and how attractive you are as an employer. This does give you an understanding of what makes your company successful.
To prioritize correctly and select which indicators are the most appropriate to start the measuring and development with is essential for success.
Through our four-step service, your company will be working independently with KPIs as a tool in your business development process.
This is how you start working with KPIs in four steps
1.
INDICATORS
Mapping of the indicators, their impact and influence
Through challenging your views and thinking we help you to understand the impact of various indicators and the influence on your business. An indicator may be connected to efficiency, quality and with how attractive you as an employer are.
Through workshops, we rapidly deepen your understanding of KPI. This creates common prerequisites, necessary for the subsequent steps in assignments, as well as in your own internal work.
2.
MEASURE
To measure and collect results from customers, suppliers and co-workers
The methods and approaches are decided on a case-by-case basis.
To map all indicators, even those that are measured externally (by customers, resellers, partners etc.), we help you collect this information in several different ways. We may use interviews, surveys or other methods within our core business to collect information on your behalf.
3.
VISUALIZE AND ANALYZE
Calculate, present and analyse you KPI indicators
You decide how and in which format you would like to get the collected information from the measurement presented. If you do not already have any analytic tools we can provide the result online through the tool Qanion Analytics (www.qanion.com/analytics ). A tool that is free of charge using its standard functions, which in most cases will be sufficient for analysis, calculation and visualization of KPIs.
When we deliver the measurement results via Qanion Analytics, we have done all preparatory work. You only need to log in using one or more valid user accounts to be able to view the results. All information in the tool can be exported, further calculated and interpreted so that informed decisions may be taken.
4.
PRIORITIZE
Use your gained insights and prioritize the work for a positive development
The visualization of the measurement results of your KPIs enables you to analyse and interpret the results yourself. Gain insights that result in that you on your own can prioritize your improvement work internally, or externally together with partners.
You are now ready to independently continue to develop your work with KPIs. You have now put the foundation in place for a continued success of your company.
1.
INDICATORS
Mapping of the indicators, their impact and influence
Through challenging your views and thinking we help you to understand the impact of various indicators and the influence on your business. An indicator may be connected to efficiency, quality and with how attractive you as an employer are.
Through workshops, we rapidly deepen your understanding of KPI. This creates common prerequisites, necessary for the subsequent steps in assignments, as well as in your own internal work.
2.
MEASURE
To measure and collect results from customers, suppliers and co-workers
The methods and approaches are decided on a case-by-case basis.
To map all indicators, even those that are measured externally (by customers, resellers, partners etc.), we help you collect this information in several different ways. We may use interviews, surveys or other methods within our core business to collect information on your behalf.
3.
VISUALIZE AND ANALYZE
Calculate, present and analyse you KPI indicators
You decide how and in which format you would like to get the collected information from the measurement presented. If you do not already have any analytic tools we can provide the result online through the tool Qanion Analytics (www.qanion.com/analytics ). A tool that is free of charge using its standard functions, which in most cases will be sufficient for analysis, calculation and visualization of KPIs.
When we deliver the measurement results via Qanion Analytics, we have done all preparatory work. You only need to log in using one or more valid user accounts to be able to view the results. All information in the tool can be exported, further calculated and interpreted so that informed decisions may be taken.
4.
PRIORITIZE
Use your gained insights and prioritize the work for a positive development
The visualization of the measurement results of your KPIs enables you to analyse and interpret the results yourself. Gain insights that result in that you on your own can prioritize your improvement work internally, or externally together with partners.
You are now ready to independently continue to develop your work with KPIs. You have now put the foundation in place for a continued success of your company.
RELATED SERVICES
How we take it to the next level
Today smartphones are a tool but also one of your customers’ main source of information. If you do not currently have a company app available for your customers or resellers, you have untapped potential. Through a smartphone application, you can give your customers the ability to interact with your company. Let them speak up in various parts related to your products, services or your company.
Digitization affect your company, so you have to keep up. Your customers are expecting more from you now than they did before, they probably would like to have a fast response, more accessible support and exclusive offers. Your competitors are proactive and see new technologies and digital services as an opportunity to provide added value and gain market share.
During the transformation process, your company will be faced with a number of problems and risks. How these are handled is critical to the eventual success of your transformation process, so take control from the start. The result from our transformation analysis will give your company the correct conditions to succeed.
Everything is changing and at an accelerating pace. Your offering needs to be equipped to meet the future needs and requirements from customers. Our service, digital strategy, will give you the opportunities and the ability to set the course to the future for your company yourself. Digital strategy is a service where we have gathered all our expertise and experience in transformation management and digitization.
We have a transformation in our DNA, it is our core business. We have obtained extensive experience from various transformation processes. An experience that makes us prepared to handle situations with structure and good organizational skills. It minimizes your risks and helps in making all employees in your organization a success.